Returns & Guarantee

The 90 day guarantee

Iron support takes consistency. The 60 day use requirement gives customers time to follow the routine before the day 61 to 90 claim window. It is not a promise of ferritin repletion or symptom change. This is a conditional satisfaction guarantee, not an unconditional 90 day return period.

Eligibility is limited to a qualifying first direct purchase of 2 or more tins of brasa iron strips, providing at least 60 daily strips in that order. One tin orders are not eligible. You must use one strip daily as directed for at least 60 consecutive days. The claim window opens on day 61 after carrier delivery and closes on day 90.

What a complete claim requires

Submit your request through the contact page before the window closes. Include your order number, purchase email, delivery address, date you began use, confirmation of daily use, and a brief explanation of your experience. We will reply by email so you can attach clear photos of every tin and lot code. Your on-time contact-form submission preserves the claim date while those attachments are collected.

Keep all tins, packaging, and unused strips until the claim is resolved. We may require remaining product to be returned before approval. If a return is required for a guarantee claim, return postage is your responsibility unless applicable law requires otherwise.

Only one guarantee claim may be approved per customer, household, delivery address, or payment method. Incomplete, altered, duplicate, late, abusive, or fraudulent claims are not eligible. Submitting a claim does not guarantee approval.

What an approved claim refunds

An approved claim refunds the eligible product price actually paid for brasa iron strips on the qualifying first order to the original payment method. Applicable sales tax is handled as required by law. Shipping charges, Shipping Protection, duties, and the stated value of free gifts are not refunded.

Damaged, defective, or incorrect orders

Contact us within 7 days of delivery and include your order number plus clear photos of the product, shipping label, and all packaging as received. Keep everything until the claim is resolved. After verification, we will replace or refund the affected item.

Shipping claims

Without Shipping Protection, carrier confirmed loss or transit damage remains eligible for replacement or refund after verification. Optional Shipping Protection also covers one verified claim for a package reported stolen or missing after a carrier delivery scan. Claim deadlines and exclusions are in our refund policy.

Alternate packaging

During a stock shortage, backorder, supplier transition, label update, or other fulfillment issue, the same advertised product may arrive in alternate packaging. The exterior tin, casing, label, sleeve, or insert may differ from site imagery. The product identity, formula, active ingredients, dose, flavor, and strip count remain the same as advertised. A packaging only variation is not a defect and does not qualify for a return or refund.

Read the complete refund policy before submitting a claim.