Shipping
Where we ship
We ship to the 48 contiguous United States. Alaska and Hawaii orders can be placed, but our fulfillment partner cannot currently ship there. Those orders will be canceled and refunded before fulfillment. We do not ship to United States territories or military addresses.
International delivery is enabled for 35 supported countries. A destination is available only when a shipping rate appears at checkout. The United Kingdom is temporarily unavailable until its required merchant import registration is complete.
Cost
- Contiguous United States standard: free
- Contiguous United States express: $15
- Canada: $19
- Supported European destinations: $20
- Other supported international destinations: $25
The free scalp ritual comb in the 4 tin bundle ships separately. International 4 tin orders therefore add a $15 tracked gift shipment rate to the destination rate shown above.
International duties, taxes, brokerage charges, and other import fees are the responsibility of the recipient.
Timing
Allow 1 to 5 business days for fulfillment before transit. United States standard transit is typically 2 to 4 business days and express transit is 1 to 3 business days. International tin transit is typically 3 to 5 business days, plus any customs delay. The separately shipped comb is estimated at 5 to 8 business days in transit. Delivery estimates are not guarantees.
Optional Shipping Protection
Shipping Protection is available in the cart for $3.25. When purchased, it covers one replacement or a refund of the protected product price if an order is lost in transit, arrives damaged in transit, or is reported stolen or missing after a carrier delivery scan, subject to verification and the deadlines in our refund policy. The Shipping Protection fee is not refundable after fulfillment begins.
Without Shipping Protection, carrier confirmed loss or transit damage remains eligible for replacement or refund after verification. A delivered but missing package is covered only when Shipping Protection was purchased, except where applicable law requires otherwise.
Alternate packaging
During a stock shortage, backorder, supplier transition, label update, or other fulfillment issue, the same advertised product may arrive in alternate packaging. The exterior tin, casing, label, sleeve, or insert may differ from site imagery. The product identity, formula, active ingredients, dose, flavor, and strip count remain the same as advertised. A packaging only variation is not a defect.
Check your address
Please report an address error immediately through the contact page. Costs caused by an incorrect address, an unclaimed shipment, a rejected shipment, or unpaid customs charges are not refundable.
Report a shipping issue
Contact us within 30 days after the estimated delivery date for carrier confirmed loss. Contact us within 7 days of delivery for damage, an incorrect item, or a delivered but missing package. Include your order number and clear photos when relevant. Full details are in the shipping policy and refund policy.
