Shipping policy

Effective date: August 2, 2026. Last updated: August 2, 2026.

Where we ship

We ship to the 48 contiguous United States. Orders for Alaska or Hawaii can be placed, but our fulfillment partner cannot currently ship there. Those orders will be canceled and refunded before fulfillment. We do not ship to United States territories or military addresses.

International delivery is available only when a rate appears at checkout. Supported destinations are Canada; Belgium, Denmark, Finland, France, Iceland, Italy, Liechtenstein, Luxembourg, Malta, Monaco, the Netherlands, Norway, Portugal, and Sweden; and Australia, Bulgaria, Croatia, Cyprus, Czechia, Estonia, Hungary, Indonesia, Latvia, Lithuania, Macao, New Zealand, the Philippines, Poland, Romania, Slovakia, Slovenia, South Korea, Thailand, and Vietnam.

The United Kingdom is temporarily unavailable while our required merchant import registration is completed.

Rates and timing

  • Contiguous United States standard: free. Allow 1 to 5 business days for fulfillment and 2 to 4 business days in transit.
  • Contiguous United States express: $15. Allow 1 to 5 business days for fulfillment and 1 to 3 business days in transit.
  • Canada: $19. Allow 1 to 5 business days for fulfillment and 3 to 5 business days in transit, plus any customs delay.
  • Supported European destinations: $20. Allow 1 to 5 business days for fulfillment and 3 to 5 business days in transit, plus any customs delay.
  • Other supported international destinations: $25. Allow 1 to 5 business days for fulfillment and 3 to 5 business days in transit, plus any customs delay.

The free scalp ritual comb in the 4-tin bundle ships separately. International 4-tin orders add a $15 tracked gift-shipment rate to the destination rate above. The comb is estimated at 5 to 8 business days in transit.

Business days exclude weekends and holidays. Delivery estimates are not guarantees. Tracking is emailed when each shipment leaves its fulfillment location.

Optional Shipping Protection

Shipping Protection is available in the cart for $3.25. When purchased, it covers one replacement or a refund of the protected product price if an order is lost in transit, arrives damaged in transit, or is reported stolen or missing after a carrier delivery scan, subject to verification and the deadlines in our refund policy. The Shipping Protection fee is not refundable after fulfillment begins.

Without Shipping Protection, carrier-confirmed loss or transit damage remains eligible for replacement or refund after verification. A delivered-but-missing package is covered only when Shipping Protection was purchased, except where applicable law requires otherwise.

A package is treated as lost in transit when the carrier confirms the loss, or when tracking has shown no movement for 14 consecutive days after the last scan and the carrier cannot locate it.

Alternate packaging

During a stock shortage, backorder, supplier transition, label update, or other fulfillment issue, we may ship the same advertised product in alternate packaging to avoid an unnecessary delay. The exterior tin, casing, label, sleeve, or insert may differ from site imagery. The product identity, formula, active ingredients, dose, flavor, and strip count remain the same as advertised.

A packaging-only variation is not a defect. If any of those product facts actually differ from what was advertised, that is not a packaging-only variation. Report it within 7 days of delivery and we will handle it as an incorrect item under our refund policy.

Duties and import charges

International shipments are delivered duty unpaid. The recipient is responsible for customs duties, taxes, brokerage charges, and any other import fees. Customs can delay a shipment.

Address responsibility

Please check the delivery address before placing an order. Costs caused by an incorrect address, an unclaimed shipment, a rejected shipment, or unpaid customs charges are not refundable.

How to report a shipping issue

Contact us within 30 days after the estimated delivery date for carrier-confirmed loss. Contact us within 7 days of delivery for damage, an incorrect item, or a delivered-but-missing package. Include the order number and clear photos when relevant. We verify each claim before replacement or refund.