Refund policy

Effective date: August 2, 2026. Last updated: August 7, 2026.

The short version

brasa is an ingestible supplement, so all sales are final except for the four things covered below: an eligible claim under the 90-day guarantee, a damaged or defective or incorrect order, a verified shipping claim, and a subscription order we have not yet shipped.

The 90-day guarantee is conditional. It is not a 90-day return period, and it is not a change-of-mind refund. In plain terms, before you can claim it: it must be your first direct order of at least two tins of brasa iron strips, you must have used one strip daily for at least 60 consecutive days, and you must submit a complete claim with photographs between day 61 and day 90 after your order was delivered. One-tin orders are not eligible. The full conditions are in section 2, and every one of them is required.

1. What is not covered

• Change of mind, an accidental purchase, or not liking the taste, texture, or format.
• A product that matches its label and description but was not what you expected.
• A packaging-only variation, described in section 6.
• Any order after your first order of brasa iron strips, except for a damage, defect, incorrect-item, or shipping claim.
• The scalp ritual comb, free gifts, the stated value of free gifts, shipping charges, and Shipping Protection fees.
• Orders delayed, refused, returned, or lost because of an incorrect or incomplete address entered at checkout.
• Unclaimed or rejected shipments, and international shipments affected by unpaid customs charges.
• Products bought from anyone other than this store.

2. The 90-day guarantee

This is a conditional commercial guarantee, not a promise about a biological outcome or timeline. The eligibility rules below define the offer; they do not replace medical advice or a clinician's testing plan.

Every one of the following is required. A claim missing any of them is not eligible.

2.1 Eligible purchase. The claim must be for your first direct purchase of at least two tins of brasa iron strips from this store, providing at least 60 daily strips in that order. A one-tin order is not eligible. The guarantee does not apply to the scalp ritual comb, to free gifts, to shipping or Shipping Protection charges, to subscription renewals, or to a purchase from any other seller.

2.2 Real use. You must have used one strip daily, as directed on the label, for at least 60 consecutive days.

2.3 Claim window. The window opens on day 61 after the carrier's delivery scan and closes at the end of day 90 after that same scan. A claim submitted before day 61 or after day 90 is not eligible, and submitting early does not reserve your place.

2.4 A complete claim. Start the claim through the contact page on this store before the window closes. Include the written information below in that submission. We will reply by email so you can attach the required photographs; the original on-time contact-form submission preserves the claim date while those attachments are collected.

• the order number and the email address used to purchase;
• the delivery address on the order;
• the date you began daily use;
• your confirmation that you used one strip daily for at least 60 consecutive days;
• a brief description of your experience; and
• clear photographs of every tin from the order and of each tin's lot code.

2.5 Keep the product. Keep all tins, packaging, and unused strips until the claim is resolved. We may require the remaining product to be returned before we approve a claim. If we require a return, return postage is yours unless applicable law says otherwise.

2.6 One claim. Only one guarantee claim may be approved per customer, per household, per delivery address, and per payment method. Duplicate, incomplete, altered, late, abusive, or fraudulent claims are not eligible.

2.7 Void. The guarantee is void if the product was resold or transferred, used contrary to the label, or not used for the required period.

2.8 What an approved claim pays. An approved claim refunds the eligible product price you actually paid for brasa iron strips on the qualifying first order, to the original payment method. Sales tax is handled as the law requires. Shipping charges, Shipping Protection, duties, and the stated value of free gifts are not refunded.

2.9 Review. Submitting a claim does not guarantee approval. We review a complete claim against these published requirements and respond within two business days. Approved refunds normally appear on the original payment method within 5 to 10 business days after we issue them.

2.10 The initial submission holds the claim date. The contact-form submission must arrive by day 90 and include the written information required in section 2.4. Photographs may follow in reply to our email. If anything else is missing, we will tell you what is needed, but the day-90 deadline does not move.

3. Damaged, defective, or incorrect orders

If an order arrives damaged, sealed incorrectly, or containing the wrong item, we will replace the affected item or refund it after verification.

• Report it within 7 days of delivery through the contact page.
• Include the order number and clear photographs of the product, the shipping label, and all packaging as received.
• Do not discard the product or packaging until the claim is resolved.

This is separate from the 90-day guarantee. It applies to any order, not only your first, and it has no minimum-use requirement.

4. Shipping claims and optional Shipping Protection

Without Shipping Protection, carrier-confirmed loss or damage in transit is still eligible for replacement or refund after verification. Contact us within 30 days after the estimated delivery date for carrier-confirmed loss, or within 7 days of delivery for transit damage.

Optional Shipping Protection is offered in the cart at the price shown at checkout. When purchased, it also covers one replacement or a refund of the protected product price for a package reported stolen or missing after a carrier delivery scan, subject to verification. A delivered-but-missing claim must be reported within 7 days of the delivery scan.

Shipping Protection does not cover an incorrect address, a refused delivery, customs charges, fraud, or a claim filed outside the stated window. Its fee is not refundable after fulfillment begins.

5. Subscriptions

You may cancel a subscription at any time using the "Manage subscription" link in any subscription email or your account page. If either online route is unavailable, submit a cancellation request through the contact page on this store. Cancelling through the online subscription manager takes effect immediately and takes no more steps than signing up did. A contact-page cancellation is effective when the request is submitted.

• Cancelling stops all future renewals. It does not automatically refund a charge already made.
• If you cancel after a renewal charge but before that order has been handed to the carrier, tell us and we will cancel the order and refund it in full.
• Once a renewal order has shipped, it is final except for a damage, defect, incorrect-item, or shipping claim.
• The 90-day guarantee applies only to a qualifying first direct order containing at least two tins of brasa iron strips. One-tin orders and renewal orders are not eligible for it.
• If a renewal is charged after you cancelled, or after a price change we did not give you at least 7 days' notice of, contact us and we will refund it in full.

6. Alternate packaging

During a stock shortage, backorder, supplier or facility transition, label revision, or similar fulfillment situation, we may ship the same advertised product in alternate packaging rather than delay your order. The outer tin, casing, closure, label, sleeve, insert, or printed artwork may differ from the imagery on the Site.

The product identity, formula, active ingredients and their amounts, flavor, strip count, and labeled directions for use stay the same as advertised, and the product will match the Supplement Facts panel advertised for it at the time of your order.

A packaging-only variation is not a defect, is not a wrong item, and does not qualify for a return, refund, replacement, or payment dispute.

If any of those product facts actually differ from what was advertised, that is not a packaging-only variation. Report it within 7 days of delivery and we will handle it as an incorrect item under section 3.

7. Chargebacks

Contact us before opening a payment dispute. We respond within two business days and can usually resolve a real problem faster than a bank can. A dispute may be contested with delivery confirmation, checkout records, claim records, and this policy.

8. How to start a claim

Use the contact page on this store and include the written information required for the type of claim you are making. We will reply by email so you can attach photographs. The initial submission must arrive inside the applicable claim window and does not extend that window.

Nothing in this policy limits any right you have under applicable law that cannot be waived.