Terms of service

Effective date: August 2, 2026. Last updated: August 2, 2026.

These terms are a contract between you and brasa. Read section 15 and section 16 carefully. They limit what you can recover from us and require most disputes to be resolved by individual arbitration rather than in court or by a class action. Section 16 gives you 30 days to opt out of arbitration.

1. Who we are and what these terms cover

brasa ("brasa," "we," "us") operates hellobrasa.com and its checkout (the "Site") and sells brasa iron strips and related products (the "Products"). Our mailing address is 3550 Altis Cir N, Hialeah, FL 33018, United States. Contact us at support@hellobrasa.com or through the contact page.

By browsing the Site, creating an account, placing an order, starting a subscription, or submitting content, you agree to these terms and to our privacy policy, refund and guarantee policy, and shipping policy, each of which is incorporated here by reference. If you do not agree, do not use the Site or buy the Products.

The version of these terms published when you placed an order governs that order.

2. Eligibility

You must be at least 18 years old and able to form a binding contract to place an order. The Products are intended for adults. Do not buy the Products for a child. Keep iron products out of the reach of children.

You may not use the Site if you are barred from doing so under applicable law, or if we have previously closed your account or refused your orders.

3. Health disclaimer, and what brasa is not

brasa is a dietary supplement in an oral strip format. It is a supplement, not a treatment.

Statements on this Site have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

The Products are not a substitute for medical care, diagnosis, or advice, and nothing on the Site is medical advice or creates a clinician relationship. Talk to your clinician before use, and especially if you are pregnant, nursing, under 18, managing a medical condition, taking medication, or have ever been told to limit iron or have a condition involving iron overload. Stop use and contact a clinician if you have an adverse reaction.

WARNING: Accidental overdose of iron-containing products is a leading cause of fatal poisoning in children under 6. Keep this product out of reach of children. In case of accidental overdose, call a doctor or poison control center immediately.

Ingredient, dose, and allergen information on the Product label controls. Read the label before use. Individual results vary, and we do not promise any particular outcome, timeline, or change in any laboratory value.

4. Orders, acceptance, and cancellation

Your order is an offer to buy. A confirmation email acknowledges receipt; it is not acceptance. Our acceptance happens when we fulfill the order.

We may refuse, limit, or cancel any order, in whole or in part, including where we suspect fraud, reseller or bulk activity, guarantee abuse, an address problem, a stock shortage, or a pricing or description error. If we cancel before fulfillment, we refund the amount charged in full and owe you nothing further.

You may modify or cancel an order only before fulfillment begins. Once a fulfillment label is created, the order cannot be changed and the refund and guarantee policy governs.

5. Prices, promotions, and reference prices

Prices are in US dollars and exclude tax, which is calculated at checkout where applicable.

Prices, promotions, bundle discounts, and free-gift offers may change at any time without notice. Discounts apply only as shown at checkout and are not applied retroactively to a completed order.

Where we display a struck-through or compared-at price, it refers to our own regular list price for the same item, not to a price charged by another seller. We do not use a reference price we have not actually offered.

The stated retail value of a free gift is the price at which we offer that item for sale on its own. A free gift has no cash value, cannot be exchanged for a discount, and is not refunded in cash.

If a Product is listed at an obviously incorrect price because of a typographical, currency, or system error, we may cancel the order and refund you rather than honor the error, even after a confirmation email.

6. Product information and alternate packaging

We describe and photograph the Products accurately. Colors, tin finish, and scale may appear differently on your screen.

Alternate packaging. During a stock shortage, backorder, supplier or facility transition, label revision, or similar fulfillment situation, we may ship the same Product in alternate packaging rather than delay your order. The outer tin, casing, closure, label, sleeve, insert, or printed artwork may differ from the imagery on the Site.

What will not change in a packaging-only variation: the product identity, the formula, the active ingredients and their amounts, the flavor, the strip count, and the labeled directions for use. The Product you receive will match the Supplement Facts panel advertised for it at the time of your order.

A packaging-only variation is not a defect, is not a wrong item, and is not grounds for a return, refund, replacement, or payment dispute.

If any of the product facts listed above actually differ from what was advertised, that is not a packaging-only variation. Tell us within 7 days of delivery and we will treat it as an incorrect item under the refund policy.

We reserve the right to improve the formula or reformulate a Product going forward. A change of that kind is reflected on the Site before it applies to new orders and does not apply retroactively to an order already placed.

7. Subscriptions and automatic renewal

Some Products can be purchased as a recurring monthly refill. This section applies if you choose one. A subscription automatically renews and charges your payment method until you cancel.

Before you are charged the first time, checkout shows you: that the plan renews automatically, the recurring amount, the billing frequency, the date of the first charge, that it continues until you cancel, and how to cancel. You must affirmatively select the subscription option and complete checkout, which is your consent to those terms. Consent to a subscription is separate from your consent to receive marketing.

After you subscribe, we send an acknowledgment by email that repeats the renewal terms, the cancellation method, and a direct cancellation link, and we retain a record of it.

Renewal charges. We charge the payment method on file on each renewal date at the then-current subscription price for the quantity you selected. If we change the price or the billing frequency, we will tell you by email at least 7 days before the change takes effect, and it will not take effect without your continued subscription after that notice. If your payment fails, we may retry a limited number of times and will pause the subscription if it continues to fail.

Cancellation. You may cancel at any time, in the same medium you used to subscribe, using the "Manage subscription" link in the Site footer, the link in any subscription email, or your account page. Cancellation online takes effect immediately and takes no more steps than signing up did. We may show you one offer before you cancel, but you can always decline it and complete cancellation in that same flow. You may also cancel by emailing support@hellobrasa.com; email cancellations are effective when we receive them.

Effect of cancellation. Cancellation stops future renewals. An order that has already been charged and fulfilled is governed by the refund and guarantee policy. If you cancel after a renewal charge but before that order has been handed to the carrier, tell us and we will cancel and refund that order.

Subscription pricing and stacking. Subscription pricing does not stack with bundle discounts or promotional codes unless we say so. Free gifts tied to a one-time bundle are not included with a subscription, and the Site shows this when you select a subscription.

California and other state residents: these terms are intended to satisfy California Business and Professions Code sections 17600 to 17606 and comparable automatic-renewal laws in other states. If a required disclosure is ever missing, tell us and we will fix it and make you whole for any charge made without a required disclosure.

8. The 90-day guarantee

Our 90-day money-back guarantee is a conditional guarantee, not an unconditional 90-day return period. It applies only to your first direct order of brasa iron strips, requires at least 60 consecutive days of use as directed, and requires a complete claim submitted between day 61 and day 90 after delivery with the order details, use confirmation, and product photographs listed in the refund and guarantee policy.

Wherever we advertise the guarantee on this Site, we state the core conditions alongside the claim and link to the full terms. The refund and guarantee policy is the complete and controlling statement of the guarantee. Nothing in an advertisement, email, or social post expands it.

9. Shipping, risk, and delivery

Delivery dates are estimates, not guarantees. Title and risk of loss pass to you when the carrier records a delivery scan at the address you provided, subject to the loss, damage, and theft coverage described in the shipping and refund policies.

You are responsible for the accuracy of the address you enter. Costs caused by an incorrect or incomplete address, a refused or unclaimed shipment, or unpaid customs charges are not refundable. International orders are delivered duty unpaid and the recipient is responsible for duties, taxes, and brokerage fees.

10. Your content, reviews, and messages

If you submit a review, photo, comment, or other content, you keep ownership of it and you grant us a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to host, store, reproduce, adapt for formatting, publish, and display it in connection with the Products and our marketing, in any medium, for as long as we operate the brand. You may ask us to take down your own content and we will, subject to the record-keeping we need for legal purposes.

You promise that content you submit is your own honest experience, is not paid for or induced by anyone other than a relationship you disclose, does not misrepresent who you are, and does not infringe anyone's rights or contain unlawful, defamatory, or harassing material. Do not include another person's private information.

We may decline to publish, edit for length or formatting without changing meaning, or remove content that breaks these rules. We do not remove a review because it is negative.

Do not send us health records, lab results, or anyone else's personal information. If you do, section 4 of the privacy policy explains how we handle it.

11. Acceptable use

Do not: resell the Products without our written permission; buy for the purpose of reselling on a marketplace; use the Site to defraud us or anyone else; submit false or duplicate guarantee, damage, or loss claims; scrape, crawl, or harvest the Site or its content; probe or test the security of the Site; interfere with its operation; use it in violation of any law; or use our name or marks in a way that suggests an endorsement or affiliation that does not exist.

We may suspend or refuse service to anyone who does these things, and we may cancel pending orders without further obligation.

12. Intellectual property

The Site and everything on it, including the brasa name and wordmark, logos, product design and trade dress, packaging, photography, illustrations, copy, layout, and code, is owned by brasa or licensed to us, and is protected by copyright, trademark, and other laws. We grant you a limited, revocable, non-transferable license to view and use the Site for your own personal, non-commercial purposes. Everything else is reserved. You may not copy, reproduce, republish, distribute, or create derivative works from our content without our written permission.

If you believe content on the Site infringes your copyright, send a notice with the elements required by 17 U.S.C. section 512(c)(3) to support@hellobrasa.com.

13. Third-party services and links

The Site uses and links to third-party services, including our commerce platform, payment processors, subscription and review applications, carriers, and social platforms. We are not responsible for their content, their availability, or their acts and omissions, and their own terms and privacy policies apply to your use of them.

14. Disclaimer of warranties

Except for the express guarantee stated in our refund and guarantee policy, and except for any warranty that cannot lawfully be excluded, the Site and the Products are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all other warranties, express, implied, or statutory, including the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranty arising from a course of dealing or usage of trade.

We do not warrant that the Site will be uninterrupted, error-free, or secure, or that any content on it is complete or current.

Some states do not allow the exclusion of implied warranties, so parts of this section may not apply to you. Nothing here limits your rights under laws that cannot be waived.

15. Limitation of liability

To the fullest extent permitted by law, brasa and its owners, officers, employees, agents, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or loss of goodwill, arising out of or relating to the Site, the Products, or these terms, whether based in contract, tort, strict liability, or any other theory, and whether or not we were advised of the possibility of those damages.

To the fullest extent permitted by law, our total liability for all claims arising out of or relating to the Site, the Products, or these terms will not exceed the greater of the total amount you paid us for the Products giving rise to the claim in the 12 months before the claim arose, or one hundred dollars (US$100).

Nothing in this section limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited. Some states do not allow certain limitations, so parts of this section may not apply to you.

These limits are an essential basis of the bargain between us and apply even if a limited remedy fails of its essential purpose.

15A. Indemnification

You agree to indemnify and hold harmless brasa and its owners, officers, employees, and agents from any claim, demand, loss, liability, or expense, including reasonable attorneys' fees, arising out of your breach of these terms, your misuse of the Site, content you submit under section 10, your resale or transfer of the Products in breach of section 11, or your violation of any law or of anyone's rights. We will tell you promptly about any such claim and will not settle it in a way that imposes an obligation on you without your consent. You may not settle a claim in a way that admits fault on our behalf without our consent.

16. Dispute resolution, arbitration, and class action waiver

Read this section carefully. It affects how disputes between you and brasa are resolved and gives up your right to a jury trial and to participate in a class action.

16.1 Informal resolution first. Before starting any formal proceeding, you agree to contact us at support@hellobrasa.com with a written description of the dispute, the relief you want, and your order number, and to give us 30 days to resolve it. We agree to do the same before starting a proceeding against you. This step is a condition of filing, and the limitations period is paused while it runs. Most problems are solved here.

16.2 Agreement to arbitrate. If we cannot resolve a dispute informally, you and brasa agree that any dispute, claim, or controversy arising out of or relating to the Site, the Products, these terms, or our relationship, including its formation, interpretation, breach, or termination, will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The Federal Arbitration Act governs this section.

16.3 What is excluded. Either of us may bring an individual claim in small claims court if it qualifies and stays there. Either of us may seek injunctive relief in court to protect intellectual property or to stop unauthorized access to the Site. Nothing here prevents you from reporting a concern to a government agency.

16.4 Where and how. Arbitration will be conducted by a single arbitrator. If your claim is for US$25,000 or less, you may choose for it to be decided on documents alone, by telephone, or by video conference. If an in-person hearing is held, it will take place in the county where you live or, if you prefer, in Miami-Dade County, Florida. The arbitrator may award the same individual relief a court could, and the arbitrator's decision is final and enforceable in any court with jurisdiction.

16.5 Fees. We will pay all AAA filing, administration, and arbitrator fees for a claim of US$10,000 or less that is not frivolous, other than the initial filing fee you would pay to file in court. Beyond that, fees are allocated under the AAA rules. Each side pays its own attorneys' fees unless a statute or the arbitrator provides otherwise.

16.6 Class action waiver. You and brasa agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, coordinated, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any form of class proceeding. If this waiver is found unenforceable as to a particular claim or a particular request for relief, then that claim or request, and only that one, will be severed and heard in court in the venue named in section 17, and the rest of this section still applies.

16.7 Coordinated filings. If 25 or more similar claims are filed against us by or with the coordination of the same lawyers or organization, the claims will be administered in staged batches of no more than 50, with a single arbitrator per batch, and the limitations period is paused for all claims in the queue until their batch begins.

16.8 Your right to opt out. You may opt out of this arbitration and class waiver section within 30 days of your first order by emailing support@hellobrasa.com with the subject line "Arbitration opt-out" and including your name and order number. Opting out does not affect anything else in these terms, and we will not treat you differently for doing it.

16.9 Survival. This section survives the end of your relationship with us.

17. Governing law and venue

These terms and any dispute between us are governed by the laws of the State of Florida, without regard to its conflict-of-law rules, and by federal law where it applies. For any dispute not subject to arbitration, you and brasa consent to the exclusive jurisdiction of the state and federal courts located in Miami-Dade County, Florida, and waive any objection to that venue.

Nothing in this section deprives you of the protection of mandatory consumer-protection laws of the state where you live.

18. Time limit on claims

To the fullest extent permitted by law, any claim arising out of or relating to the Site, the Products, or these terms must be brought within one year after the claim arose, or it is permanently barred. Where a state's law does not permit a shortened period, that state's period applies.

19. Chargebacks and payment disputes

Contact us before opening a payment dispute. We respond within two business days and can usually resolve a real problem faster than a bank can. If you open a dispute without contacting us, we may respond with checkout records, your acceptance of these terms, carrier delivery confirmation, claim correspondence, and these policies. Filing a dispute for an order you received and kept, in place of using the guarantee process, is a breach of these terms, and we may refuse future orders.

20. Force majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including supply interruption, manufacturing or facility failure, carrier disruption, labor action, severe weather, fire, flood, epidemic, war, civil unrest, government action, or failure of utilities or communications networks.

21. General

Entire agreement. These terms and the policies incorporated into them are the entire agreement between you and brasa about the Site and the Products, and replace any earlier agreement or understanding on the same subject.

Severability. If any provision is held unenforceable, it is modified to the least extent necessary to be enforceable, or severed if it cannot be, and the rest remains in force.

No waiver. Our failure to enforce a provision is not a waiver of it.

Assignment. You may not assign these terms. We may assign them to an affiliate or in connection with a merger, financing, or sale of assets.

No third-party beneficiaries. Except for the parties named in section 15, these terms create no rights in anyone else.

Notices. We give notice by email to the address on your order or by posting on the Site. You give notice to support@hellobrasa.com or to brasa, 3550 Altis Cir N, Hialeah, FL 33018.

Headings. Headings are for convenience and do not affect interpretation.

Changes. We may update these terms. The updated version takes effect when posted, with a new "last updated" date, and applies to orders placed after that. A material change to section 16 does not apply retroactively to a dispute that has already arisen.

22. Contact

brasa, 3550 Altis Cir N, Hialeah, FL 33018, United States. support@hellobrasa.com, or the contact page on this Site.